As the role of the branch continues to evolve, what should banks consider to boost branch contributions to the bottom line in 2021?
Kevin Miller EVP, Retail Banking at TCF Bank, and Brian Wallace, General Manager of Banking at Reflexis, discuss some key trends in retail banking and how bankers can improve branch performance
Key topics include:
- Optimizing the Network, Staff Mix, and Roles
- Choreographing Activities While Empowering & Enabling Staff
- Integrating Appointments