Sixth Annual International Bank Employee Survey
In 2025, the global banking industry will continue to evolve in response to customer demands and a tight labor market. We surveyed over 1,200 bank employees from across the globe.
Our respondents had three clear messages:
1. Managers are overwhelmed by the time spent on scheduling and administrative tasks, now averaging 11.6 hours weekly. This is a huge waste of labor expense. The time wasted is actually increasing from previous years indicates a pressing need for improved visibility and streamlined processes to enhance branch effectiveness.
2. Employees express a strong desire for more meaningful customer interactions; however, 41% report spending less than half their time on these activities. This limited engagement is a concern, as it directly impacts customer satisfaction and loyalty, highlighting the need for more efficient operational processes.
3. A significant gap exists in mobile tool availability, with only 11% of employees able to request shift swaps via mobile and 78% dissatisfied with current scheduling processes. Employees are increasingly frustrated by fragmented systems, which detract from their ability to manage schedules effectively and efficiently.
To learn more, fill out the form and read the full report!
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. © Zebra Technologies Corp. and/or its affiliates. All rights reserved.