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2020 Shopper Study
The Retail Perspective
Volume 2

Retailers bridge online and in-store experiences with technology

Volume 2 of the 2020 Shopper Study—the Retail Perspective – brings you valuable insights from retail executives on their retail technology plans for solving chronic shopping issues in 2020 and beyond. See what they’re saying about the importance of using retail technology to power better customer experiences, master inventory management and run an intelligent retail operation. Plus learn how mobile technology is impacting the industry.

Tech-powered retail

Online and in-store, customers are demanding more personal, engaging shopping experiences. Separate yourself from the competition and exceed your customers' expectations by simplifying transactions, having greater visibility into your inventory and giving associates the tools they need to assist shoppers more efficiently.

Gain insights into your retail operations

86% of retailers say workforce analytics are important to building a smarter operation

Save customers time and provide better service

87% of retail executives say self-checkout improves the shopping experience

Keep track of what's in stock

82% of retailers say that they need better tools to ensure the accuracy of their inventory