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How Digital Acceleration Has Impacted Store Operations and the Next-Gen Workforce
Market Snapshot
Customer expectations have rapidly changed in recent history, with many shifting towards using digital means to begin their shopping experience. This means that omnichannel services, such as BOPIS, curbside pickup, and ship from store are gaining momentum, and will continue to be critical to driving sales and engaging with customers.

All of this has a significant impact on retailers’ store operations, as well as what your store associates have to accomplish on a daily basis. This market snapshot from Incisiv provides insight into how to empower a next-gen workforce that can tackle key store operations imperatives: 

  • Managing a greater volume, variety, and velocity of store tasks
  • Improving store fulfillment efficiency and profitability
  • Providing a unified service experience in stores

Download the market snapshot today and learn how to foster a next-gen workforce that can meet your evolving customers’ expectations!
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