Customer expectations are changing - perhaps now at a faster pace than ever before. This is fueling a shift towards omnichannel services such as curbside pickup and BOPIS, placing more pressure on frontline employees who have more work and more responsibility than they had in the past.
This white paper explores 6 new tasks that today's frontline employees have to contend with, along with strategies you can use to help them succeed:
- Simplify curbside pickup with real-time task management
- Help online shoppers with real-time communication
- Solve staffing issues with AI-powered workforce management
- Streamline in-store appointments with intelligent appointment scheduling
Download the white paper today and ensure success for your frontline employees!