How CX Drives Revenue Through Colleague and Customer Engagement
Maze and Plantasjen in partnership with Reflexis - Webinar
View this webinar with Reflexis partnerMaze to learn more about their customer insights app and hear from home and garden retailer Plantasjen,who will be sharing how they collect customer data at store level on a daily basis to ensure continuous service improvement.
Maze works with Plantasjen to collect daily customer feedback, which is then used to inform staff meetings and overall reporting. Every employee and store manager is able to see the data that relates to their store each day – ensuring that improvements are targeted and effective.
This webinar will cover:
How management teams and store colleagues gain actionable, customer-driven insights specific to their individual training needs
How to motivateteams with a focus on employee recognition
How clear benchmarking between stores and regions can be used to ensure customer-facing colleagues deliver a high-quality customer experience
How toputthe customer voice at the heart of your customer experience strategy