Through research company Savanta, we interviewed 1,000 UK consumers to uncover what they want and expect from store colleagues and ultimately what good customer service looks like.
This white paper outlines the key topics:
- Store colleagues are still the key to sales
- What shoppers want store colleagues to do
- What does excellent in-store customer experience look like in 2019
- What does the perfect store colleague look like
- Retailers must not forget the basics
Download this white paper to understand how to use new digital cloud technology to align aspects of your store operations to provide a first-class customer experience.