As of May 2018, Zebra has expanded its voluntary power supply recall to include additional manufacturing dates and printer models.

Power Supply Recall Validation Form

Even if you have previously validated your power supply to determine if it is impacted by our recall, we highly recommend you do so again, as power supplies that were previously listed as “Not Affected” may now be included in the expanded recall. Read the FAQs to learn more.

• If you have not visited our Power Supply Recall home page prior to visiting this form, please click on this link and follow the instructions on that page: www.zebra.com/power-supply-recall.
• If you purchased any PSUs in the affected time frame for use as replacements or spares, it is possible that those are affected as well. Please contact Zebra at the number below.
• If you are contacting us regarding a ZP450 or ZP450 ctp printer, please click here. If you are contacting us regarding a ZP500, ZP500 EPL, ZP500 ZPL, ZP500 Plus, ZP500 Plus EPL, ZP500 Plus ZPL, ZP505, or ZP505 EPL printer, please click here.

Please validate your power supply to determine if it is impacted by our recall.

• Use this form to submit up to 10 PSUs for replacement at the same facility. If you need to validate PSUs located at multiple facilities, please fill out one form for each facility.
• If you have more than 10 PSUs to validate at a given location, contact Customer Support for help at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) or work with your Zebra account representative.

Confirmation

Please confirm all entered information is correct.

We will send x replacement PSU(s) to:

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

By clicking the “Agree” box below, you expressly agree that you have destroyed or will destroy the recalled PSU(s) as outlined herein and that you will email your proof of destruction of the recalled PSU(s) to PSUrecall@zebra.com:

• Disconnect the PSU “brick” from the A/C power cord and from the printer.
• Cut the DC cable with printer connector as close to the brick as possible. Click here for details.
• Take a picture of your brick(s), label side up, with the cable(s) cut off.
• Email picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the following subject line: PSU Recall Proof of Destruction
• Include the following in the body of the email:
  • Date code(s) and quantity of the affected PSU(s)
  • Your company’s name
  • Location address(es) where the power supplies were used
  • Contact information (optional)

Please recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the reseller who sold you your equipment.

Thank you

We’ve checked our records and confirmed that your PSU(s) is/are not affected by this recall. You can continue to use your PSU(s) as you normally do.

If you have any questions, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]