ZP500 Plus/ZP505/ZP550 Power Supply Recall Validation Form

As of May 2018, Zebra has expanded its voluntary power supply recall to include additional manufacturing dates and printer models.

ZP5xx Power Supply Recall Validation Form

Even if you have previously validated your power supply to determine if it is impacted by our recall, we highly recommend you do so again, as power supplies that were previously listed as “Not Affected” may now be included in the expanded recall. Read the FAQs to learn more.

If you are contacting us regarding a printer other than a ZP500, ZP500 EPL, ZP500 ZPL, ZP500 Plus, ZP500 Plus EPL, ZP500 Plus ZPL, ZP505, or ZP505 EPL, please click here.
If you have not visited our Power Supply Recall home page prior to visiting this form, please click on this link and follow the instructions on that page: www.zebra.com/power-supply-recall-zp5xx.
If you purchased any PSUs in the affected time frame for use as replacements or spares, it is possible that those are affected as well. Please contact Zebra at the number below.

Please validate your power supply to determine if it is impacted by our recall.

Use this form to submit up to 10 PSUs for replacement at the same facility. If you need to validate PSUs located at multiple facilities, please fill out one form for each facility.
If you have more than 10 PSUs to validate at a given location, contact Customer Support for help at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) or work with your Zebra account representative.

You have submitted {0} of {10} printers for replacement.

You have reached the maximum number of recalled printers to submit in this batch. Click "Submit" to complete the process.

Validate a Printer Submit Printers

* Printer Serial Number

Where can I find my printer serial number?

* Power Supply Date Code

Where can I find my power supply date code?

Printer serial numbers must be unique.

Submit

Where should we send all replacement unit(s)?

* Company

* Recipient Contact Name (First and Last)

* Country

* Shipping Address Line 1

Shipping Address Line 2

* City

* State/Province

* Postal Code

To ensure the quickest shipments, please access and follow this URL for official country and postal code formats for your address.

* Contact Phone Number (Numbers Only)

* Email Address

* Email Address (Confirmation)

All fields marked with * are required.

Continue

Confirmation

Please confirm all entered information is correct.

We will send x replacement PSU(s) to:

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

By clicking the “Agree” box below, you expressly agree that you will ship the old, qualifying PSUs that you are replacing back to Zebra as follows:

Use the packaging / box which the replacement PSU came in to ship each PSU back to Zebra. Simply place it back in the box with the original packing materials, along with a slip of paper providing:
- Your company name; and
- The address where the PSU was being used.
Seal the box and apply the return label provided to you with your replacement PSU.
Ship the package using FedEx and your normal facility process.
Please be sure to keep the A/C power cord to use with the replacement units—DO NOT SHIP THE A/C POWER CORD TO ZEBRA.

By clicking the “Agree” box below, you expressly agree that you have removed or will remove the old, qualifying PSU(s) from service and will recycle them in compliance with your local regulations.

Please be sure to keep the A/C power cord to use with the replacement units—DO NOT DISCARD THE A/C POWER CORD.

I agree to the above.

Back to edit information Confirm, Agree and Submit

Thank you

Your request is being processed—the submission code is [submission code]. Please make a note of this number and refer to it when you contact our Customer Support center if you need to change a submission or to check on the status of your request.

We strongly suggest you print this page and keep it for your records.

An error occurred while submitting your recall request. Please contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) with the following information:

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

Printer Serial Number	Power Supply Date Code	Old Power Supply Part Number	Replacement Power Supply Part Number

If you have any questions or did not receive a confirmation email within 24 hours, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

If you need to validate any additional PSUs at the same or different locations of your business, click here to return to the main page.