As of May 2018, Zebra has expanded its voluntary power supply recall to include additional manufacturing dates and printer models.

Power Supply Recall Validation Form

Even if you have previously validated your power supply to determine if it is impacted by our recall, we highly recommend you do so again, as power supplies that were previously listed as “Not Affected” may now be included in the expanded recall. Read the FAQs to learn more.

  • If you have not visited our Power Supply Recall home page prior to visiting this form, please click on this link and follow the instructions on that page:
  • If you purchased any PSUs in the affected time frame for use as replacements or spares, it is possible that those are affected as well. Please contact Zebra at the number below.
  • If you are contacting us regarding a ZP450 or ZP450 ctp printer, please click here. If you are contacting us regarding a ZP500, ZP500 EPL, ZP500 ZPL, ZP500 Plus, ZP500 Plus EPL, ZP500 Plus ZPL, ZP505, or ZP505 EPL printer, please click here.

Please validate your power supply to determine if it is impacted by our recall.

  • Use this form to submit up to 10 PSUs for replacement at the same facility. If you need to validate PSUs located at multiple facilities, please fill out one form for each facility.
  • If you have more than 10 PSUs to validate at a given location, contact Customer Support for help at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) or work with your Zebra account representative.
You have reached the maximum number of recalled printers to submit in this batch. Click "Submit" to complete the process.